Corrections
Corrections
This site publishes factual claims about named companies. If one of them is wrong, we want to know, and fixing it is not a favour.
What we publish, and where it comes from
Every figure and every statement about an operator on this site is drawn from the Gambling Commission's public register of licensees and its register of regulatory actions. We reproduce what the register states, with the date we read it. We do not characterise conduct beyond what the published decision says, and we do not speculate about matters that are not on the record.
How to tell us
Write to [email protected]. It helps to include the page, the specific claim you are disputing, and what the register says instead — but a link and a sentence is enough to start, and we would rather hear about a possible error imprecisely than not hear about it.
There is no form to fill in and nothing to register for. A correction request from the company concerned is read on the same terms as one from anybody else.
What we will correct
- A figure that does not match the register, including a penalty amount, a date, an account number or a licence status.
- A brand, domain or licence attributed to the wrong company.
- A record that is out of date because the register has since changed, including an action that has passed out of publication.
- Anything our own summary states that the underlying decision does not support.
What we will not remove
An accurate reproduction of a published regulatory decision, on the grounds that it is unwelcome. The Commission publishes these decisions, we cite the source, and the record is the point of the site. If a decision has dropped off the register we will remove it; while it is published, it stands.
How a correction is handled
We check the claim against the current register, not against our own copy of it. If the register disagrees with us, we correct the page and rebuild. Because the whole dataset is refreshed weekly from source, most discrepancies caused by staleness resolve themselves within seven days.
Corrections to a figure are made silently where the underlying data simply moved on. Corrections to a substantive claim are noted on the page concerned, with the date.
Automated republication
Operator pages are generated from the register rather than written by hand. A correction to the data therefore propagates to every page that uses it, which is deliberate: it means a fix cannot be applied in one place and missed in another.
Questions about corrections
How quickly are corrections made?
Data discrepancies usually resolve themselves within seven days, because the whole dataset is rebuilt weekly from the register. A substantive correction to something we have written is made as soon as we have checked it.
Will you remove a fine that has been paid?
No. A penalty being paid does not remove it from the Gambling Commission's register, and this site reflects the register. What does remove it is time: sanctions and settlements are published for three years, after which they leave the register and leave these pages automatically.
What if the register itself is wrong?
Then the correction belongs with the Commission rather than with us, and we will say so. We reproduce what the register states; changing our copy to disagree with the source would make the site less useful, not more accurate.
Do you accept corrections from the companies concerned?
Yes, on the same basis as from anyone else. The test is whether the register supports the claim, not who is making it. We will not remove accurate material because the subject would prefer it gone.
Are corrections recorded publicly?
Corrections to a substantive claim are noted on the page concerned with the date. Where the underlying register data simply moved on and our copy caught up, no note is added, because that is the system working rather than an error.
What if I think the score is unfair rather than wrong?
That is a disagreement with the method, not a factual correction, and it is a legitimate one. The methodology page sets out every weight and every known limitation, including the fact that penalties are absolute rather than scaled to operator size.