888 UK Limited: UKGC licence & enforcement record

Following an investigation into a key event submission by 888 UK Limited, the Gambling Commission (“the Commission”) found that 888 UK Limited (“the Licensee”) breached: Social Responsibility Code Provision (“SRCP”) 3.5.3 - Self-exclusion, paragraph 3 – remote SR code. The failure to comply with a SRCP is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £86,843 under section 121(1) of the Act. Commission Officials acknowledge that the Licensee has co-operated with the Commission throughout the investigation. The Commission also notes the Licensee had, and continues to have, policies and procedures in place regarding SRCP 3.5.3, and that the failure was due to human error and did not affect controls in place which prevent self-excluded customers from logging in or gambling. The Licensee has taken remedial action to address this issue. Commission Officials note also that the Licensee self-identified the breach and proactively reported it to the Gambling Commission.

Following an investigation into a key event submission by 888 UK Limited outside of a licence review, the Gambling Commission found that 888 UK Limited (“the Licensee”) failed to comply with paragraph 3 of SRCP Condition 3.9.1 – Identification of individual customers – remote which requires the following: “Licensees which are companies or other bodies corporate must take all reasonable steps to comply with the above provision as if reference to a customer holding more than one account with them included a reference to a customer holding one or more accounts with them and one or more accounts with a group company.” The failure to comply with an SRCP is a breach of a licence condition of by virtue of section 82(1) of the Act. The Commission will shortly issue an invoice in respect of the financial penalty which will become payable by the Licensee within 28 days. In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £33,075 under section 121(1) of the Act. Commission Officials note that the Licensee self-identified the breach and proactively reported it to the Commission. Officials note the remedial action that was taken by the Licensee and acknowledge that the Licensee has co-operated with the Commission throughout the investigation.

Following an investigation into a key event submission by 888 UK Limited trading as 888 (“the Licensee”), the Commission found that the Licensee: breached licence condition (“LC”) 6.1.2 – Use of Credit Cards. In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to: impose a financial penalty of £23,000 under section 121(1) of the Act. Commission Officials note that the Licensee self-identified the breach and proactively reported it to the Commission. The Licensee took immediate remedial action to address the identified failings and co-operated with the Commission throughout the investigation.