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Operator record

Gamesys Operations Limited: UKGC licence & enforcement record

Holds 4 active British operating licences, the earliest running since 2014. 1 regulatory action published since September 2023, totalling £6,071,292.

Safety record

44/100

Safety Record

Enforcement burden
3 of 55
Licence tenure
15.7 of 20
Licence standing
25 of 25

Scored on the register alone. Safer gambling tool coverage and RTP disclosure are only counted for operators we have tested directly, and this one has not been tested yet, so those weights are excluded rather than guessed. How the score works

The enforcement component carries the most weight and it is what moves this figure: £6,071,292 in penalties across 1 decision published since September 2023, weighted towards the most recent. 12 years of licensed operation gives partial credit on tenure, which reaches full marks at fifteen. No licence has been revoked, so licence standing is unaffected.

What the Gambling Commission has published about Gamesys Operations Limited

Each entry below is a published decision, reproduced from the Commission's register of regulatory actions as read on 11 August 2026. Wording is the Commission's, not ours.

This is not the company's full enforcement history. The Commission withdraws a decision from the register three years after it is published, so what appears here — and every total on this page — covers decisions from September 2023 onwards. Penalties issued before then, including some of the largest in the Commission's history, are no longer on the register and are not counted. How this window affects the score.

22 November 2023

Sanction: £6,071,292

Financial penalty, Conditions attached to the licence, Financial penalty and Warning

  • LC 12.1.1Anti-money-laundering controls
  • LC 12.1.2Money-laundering rules for foreign-based operators

Following a review of the operating licence of Gamesys Operations Limited (the Licensee), the Commission found that between November 2021 and July 2022 the Licensee: breached paragraph 2 of licence condition 12.1.1 Anti Money Laundering (AML) – prevention of money laundering and terrorist financing; breached paragraph 1 of licence condition 12.1.2 AML – measures for operators based in foreign jurisdictions; failed to comply with paragraphs 1 and 2 of Social Responsibility Code of Practice (SRCP) 3.4.1 – customer interaction; and, non-adherence to Ordinary Code Provision (OCP) 2.1.1 AML – Commission guidance for remote and non-remote casinos. In line with the Commission’s Licensing, compliance and enforcement policy statement, the Indicative sanctions guidance, and the Statement of principles for determining financial penalties, the Commission has decided to: impose a warning under section 117 (a) of the Gambling Act 2005 (the Act); impose a total financial penalty of £6,071,292 (which includes a divestment amount of £165,042), in respect of the Findings 1-3 above; and, attach an additional condition to the Licensee’s operating licence under section 117(1)(b) of the Act. The Licensee co-operated with the Commission throughout the investigation and advised that it had taken corrective steps. The Commission found no evidence of criminal monies being deposited by the specific customers looked at during its review.

Source: Gambling Commission register of regulatory actions, account 38905, read 11 August 2026. Request a correction

Websites covered by this licence

9 of these are listed as white label, meaning the brand is run by someone else on this company's licence. If you hold an account with one of them, your money and your complaint route sit with Gamesys Operations Limited.

WebsiteRegister status
ballycasino.co.ukActive
doublebubblebingo.comActive
jackpotjoy.comActive
megawayscasino.comInactive
monopolycasino.comWhite Label
rainbowriches.co.ukWhite Label
rainbowriches.comWhite Label
rainbowrichesbingo.co.ukWhite Label
rainbowrichescasino.co.ukWhite Label
rainbowrichescasino.comWhite Label
rainbowslots.co.ukWhite Label
rainbowslots.comWhite Label
virgingames.comWhite Label

Licences on record

The permissions held by Gamesys Operations Limited cover 4 regulated activities: Bingo, Casino, General Betting Standard - Real Event, General Betting Standard - Virtual Event. All of its licences are remote or ancillary remote, so its permissions are for online play rather than premises.

LicenceActivityTypeStatusStarted
038905-R-319430-021 Bingo Remote Active 1 November 2014
038905-R-319430-021 Casino Remote Active 1 November 2014
038905-R-319430-021 General Betting Standard - Real Event Remote Active 23 May 2016
038905-R-319430-021 General Betting Standard - Virtual Event Remote Active 29 August 2024

Check another site

Look up any casino web address against the register, find out who owns a brand, or read every decision the Commission has published.

Common questions about Gamesys Operations Limited

Is Gamesys Operations Limited licensed in the UK?

Yes. The Gambling Commission lists 4 active operating licences against Gamesys Operations Limited, account number 38905, the earliest running since 1 November 2014. That includes an active remote casino licence, so it is permitted to offer online casino games to British players.

Has Gamesys Operations Limited been fined by the Gambling Commission?

1 regulatory action is currently published against it, decided since September 2023 and totalling £6,071,292. The most recent was decided on 22 November 2023 and recorded as a sanction of £6,071,292. Sanctions and settlements stay on the Commission's register for three years from publication, so that figure is what the register carries today and not the company's entire enforcement history — older penalties, including some very large ones, have been withdrawn from the register and are not counted here. The Commission's own wording for each decision is reproduced above.

What does it mean that Gamesys Operations Limited runs white label sites?

9 of the 13 websites registered to this company are listed as white label, meaning the brand on the site is run by someone else under Gamesys Operations Limited's licence. If you hold an account with one of them, your money and your complaint route sit with Gamesys Operations Limited, not with the name on the website.

Who do I complain to about Gamesys Operations Limited?

Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.

How is the Safety Record score for Gamesys Operations Limited calculated?

From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. Gamesys Operations Limited scores 44. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.