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Operator record

Hillside (UK Gaming) ENC: UKGC licence & enforcement record

Holds 2 active British operating licences, the earliest running since 2019. 1 regulatory action published since September 2023, totalling £0.

Safety record

86/100

Safety Record

Enforcement burden
52 of 55
Licence tenure
9.1 of 20
Licence standing
25 of 25

Scored on the register alone. Safer gambling tool coverage and RTP disclosure are only counted for operators we have tested directly, and this one has not been tested yet, so those weights are excluded rather than guessed. How the score works

The enforcement component carries the most weight and it is what moves this figure: £0 in penalties across 1 decision published since September 2023, weighted towards the most recent. 7 years of licensed operation gives partial credit on tenure, which reaches full marks at fifteen. No licence has been revoked, so licence standing is unaffected.

What the Gambling Commission has published about Hillside (UK Gaming) ENC

Each entry below is a published decision, reproduced from the Commission's register of regulatory actions as read on 11 August 2026. Wording is the Commission's, not ours.

This is not the company's full enforcement history. The Commission withdraws a decision from the register three years after it is published, so what appears here — and every total on this page — covers decisions from September 2023 onwards. Penalties issued before then, including some of the largest in the Commission's history, are no longer on the register and are not counted. How this window affects the score.

4 April 2024

Settlement

Payment in lieu of financial penalty;343035, Commission costs;15685 and Public statement

  • LC 12.1.1Anti-money-laundering controls
  • LC 12.1.2Money-laundering rules for foreign-based operators

The Gambling Commission commenced a section 116 regulatory review of Hillside (UK Gaming) ENC (the Licensee) - Remote Bingo and Casino Operating Licence Number 055149- R-331499-002 - following a compliance assessment conducted in March 2022. The regulatory review found failings in the Licensee’s processes aimed at preventing Money Laundering (ML) and protecting individuals from being harmed or exploited by gambling. The Licensee failed to comply with the following Licence Conditions and Codes of Practice (LCCP): paragraph 2 of licence condition 12.1.1, requiring operators to comply with the prevention of ML and Terrorist Financing (TF), between May 2021 and July 2022 licence condition 12.1.2, requiring operators based in foreign jurisdictions to comply with the Money Laundering, Terrorist Financing and Transfer of Funds (Information of the Payer) Regulations 2017 (the 2017 Regulations), between May 2021 and July 2022 paragraphs 1b and 1c of Social Responsibility Code Provision (SRCP) 3.4.1, requiring licensees to interact with customers in a way which minimises the risk of customers experiencing harms associated with gambling, between October 2021 and September 2022. Taking into account remedial action taken by the Licensee and in line with our Statement of principles for licensing and regulation , the Licensee will pay a total of £343,035 in lieu of a financial penalty. More information about this case can be found in our public statement on the Commission's website: Hillside (UK Gaming) ENC Public Statement

Source: Gambling Commission register of regulatory actions, account 55149, read 11 August 2026. Request a correction

Brands run by Hillside (UK Gaming) ENC

Trading names registered against this licence holder.

  • bet365

Websites covered by this licence

WebsiteRegister status
bet365.comActive

Licences on record

The permissions held by Hillside (UK Gaming) ENC cover 2 regulated activities: Bingo, Casino. All of its licences are remote or ancillary remote, so its permissions are for online play rather than premises.

LicenceActivityTypeStatusStarted
055149-R-331499-002 Bingo Remote Active 17 October 2019
055149-R-331499-002 Casino Remote Active 17 October 2019

Check another site

Look up any casino web address against the register, find out who owns a brand, or read every decision the Commission has published.

Common questions about Hillside (UK Gaming) ENC

Is Hillside (UK Gaming) ENC licensed in the UK?

Yes. The Gambling Commission lists 2 active operating licences against Hillside (UK Gaming) ENC, account number 55149, the earliest running since 17 October 2019. That includes an active remote casino licence, so it is permitted to offer online casino games to British players.

Has Hillside (UK Gaming) ENC been fined by the Gambling Commission?

1 regulatory action is currently published against it, decided since September 2023 and totalling £0. The most recent was decided on 4 April 2024 and recorded as a settlement. Sanctions and settlements stay on the Commission's register for three years from publication, so that figure is what the register carries today and not the company's entire enforcement history — older penalties, including some very large ones, have been withdrawn from the register and are not counted here. The Commission's own wording for each decision is reproduced above.

Who do I complain to about Hillside (UK Gaming) ENC?

Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.

How is the Safety Record score for Hillside (UK Gaming) ENC calculated?

From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. Hillside (UK Gaming) ENC scores 86. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.