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Operator record

Merkur Slots UK Limited: UKGC licence & enforcement record

Holds 7 active British operating licences, the earliest running since 2009. 1 regulatory action published since September 2023, totalling £95,450.

Safety record

62/100

Safety Record

Enforcement burden
16.6 of 55
Licence tenure
20 of 20
Licence standing
25 of 25

Scored on the register alone. Safer gambling tool coverage and RTP disclosure are only counted for operators we have tested directly, and this one has not been tested yet, so those weights are excluded rather than guessed. How the score works

The enforcement component carries the most weight and it is what moves this figure: £95,450 in penalties across 1 decision published since September 2023, weighted towards the most recent. A British licence held for 17 years takes licence tenure to full marks. No licence has been revoked, so licence standing is unaffected.

What the Gambling Commission has published about Merkur Slots UK Limited

Each entry below is a published decision, reproduced from the Commission's register of regulatory actions as read on 11 August 2026. Wording is the Commission's, not ours.

This is not the company's full enforcement history. The Commission withdraws a decision from the register three years after it is published, so what appears here — and every total on this page — covers decisions from September 2023 onwards. Penalties issued before then, including some of the largest in the Commission's history, are no longer on the register and are not counted. How this window affects the score.

24 January 2025

Sanction: £95,450

Financial penalty

  • SRCP 3.4.1

Following an investigation outside of a licence review, the Gambling Commission (“the Commission”) found that Merkur Slots UK Limited (“the Licensee”) breached: Social Responsibility Code Provision (“SRCP”) 3.4.1 (1) (a) and (b) – Premises-based customer interaction The failure to comply with a SRCP is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £95,450 under section 121(1) of the Act. Commission Officials acknowledge that the Licensee has co-operated with the Commission throughout the investigation. The Commission also notes the Licensee had, and continues to have, policies and procedures in place regarding SRCP 3.4.1, and that the failure was due to premises staff not implementing the policies and procedures effectively. The Licensee has taken remedial action to address this issue.

Source: Gambling Commission register of regulatory actions, account 3266, read 11 August 2026. Request a correction

Brands run by Merkur Slots UK Limited

These 11 names all trade on the same licences, which means the same deposit limits, the same account checks and the same record behind each of them.

  • cashino
  • cashino gaming
  • funshine
  • golden gate
  • merkur cashino
  • merkur slots
  • showboat
  • sunspot
  • the crystal casino
  • the ticket palace
  • thomas's no 1

Licences on record

The permissions held by Merkur Slots UK Limited cover 5 regulated activities: Bingo, Gaming Machine General Adult Gaming Centre, Gaming Machine General Family Entertainment Centre, General Betting Standard, Linked Gaming Machine Technical Supplier. All of its licences are remote or ancillary remote, so its permissions are for online play rather than premises.

LicenceActivityTypeStatusStarted
003266-A-300949-016 Bingo Ancillary Remote Active 10 September 2019
003266-A-300949-016 General Betting Standard Ancillary Remote Active 12 June 2009
003266-N-103444-031 Bingo Non-Remote Active 19 October 2009
003266-N-103444-031 Gaming Machine General Adult Gaming Centre Non-Remote Active 19 October 2009
003266-N-103444-031 Gaming Machine General Family Entertainment Centre Non-Remote Active 19 October 2009
003266-N-103444-031 General Betting Standard Non-Remote Active 19 October 2009
003266-N-103444-031 Linked Gaming Machine Technical Supplier Non-Remote Active 19 October 2009

This company holds a British licence but not an active remote casino licence, so it does not run an online casino here under its own permission.

Check another site

Look up any casino web address against the register, find out who owns a brand, or read every decision the Commission has published.

Common questions about Merkur Slots UK Limited

Is Merkur Slots UK Limited licensed in the UK?

Yes. The Gambling Commission lists 7 active operating licences against Merkur Slots UK Limited, account number 3266, the earliest running since 12 June 2009. It does not currently hold an active remote casino licence.

Has Merkur Slots UK Limited been fined by the Gambling Commission?

1 regulatory action is currently published against it, decided since September 2023 and totalling £95,450. The most recent was decided on 24 January 2025 and recorded as a sanction of £95,450. Sanctions and settlements stay on the Commission's register for three years from publication, so that figure is what the register carries today and not the company's entire enforcement history — older penalties, including some very large ones, have been withdrawn from the register and are not counted here. The Commission's own wording for each decision is reproduced above.

Which casino brands does Merkur Slots UK Limited run?

11 trading names are registered against this licence holder: cashino, cashino gaming, funshine, golden gate, merkur cashino, merkur slots, showboat, sunspot, the crystal casino, the ticket palace, thomas's no 1. They share the same licences, so the same deposit limits, the same account checks and the same compliance record apply across all of them.

Who do I complain to about Merkur Slots UK Limited?

Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.

How is the Safety Record score for Merkur Slots UK Limited calculated?

From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. Merkur Slots UK Limited scores 62. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.