Operator record
Palatial Leisure Limited: UKGC licence record
Holds 7 active British operating licences, the earliest running since 2009. No regulatory action published since September 2023.
Safety record
100/100
Safety Record
- Enforcement burden
- 55 of 55
- Licence tenure
- 20 of 20
- Licence standing
- 25 of 25
Scored on the register alone. Safer gambling tool coverage and RTP disclosure are only counted for operators we have tested directly, and this one has not been tested yet, so those weights are excluded rather than guessed. How the score works
Nothing is currently published against this company, so the enforcement component is intact. A British licence held for 18 years takes licence tenure to full marks. No licence has been revoked, so licence standing is unaffected.
Brands run by Palatial Leisure Limited
Trading names registered against this licence holder.
- palace bingo & casino clubs
Websites covered by this licence
| Website | Register status |
|---|---|
| bingobritain.com | Active |
| thepalaces.com | Active |
| bingoeireann.com | Inactive |
Licences on record
The permissions held by Palatial Leisure Limited cover 6 regulated activities: Bingo, Casino, Casino 1968 Act, Gaming Machine General Adult Gaming Centre, Gaming Machine Technical Supplier, General Betting Standard. All of its licences are remote or ancillary remote, so its permissions are for online play rather than premises.
| Licence | Activity | Type | Status | Started |
|---|---|---|---|---|
| 000441-N-103911-022 | Bingo | Non-Remote | Active | 1 January 2009 |
| 000441-N-103911-022 | Casino 1968 Act | Non-Remote | Active | 1 January 2009 |
| 000441-N-103911-022 | Gaming Machine General Adult Gaming Centre | Non-Remote | Active | 1 January 2009 |
| 000441-N-103911-022 | Gaming Machine Technical Supplier | Non-Remote | Active | 24 May 2018 |
| 000441-N-103911-022 | General Betting Standard | Non-Remote | Active | 1 January 2009 |
| 000441-R-103912-017 | Bingo | Remote | Active | 1 January 2009 |
| 000441-R-103912-017 | Casino | Remote | Active | 1 January 2009 |
Check another site
Look up any casino web address against the register, find out who owns a brand, or read every decision the Commission has published.
Common questions about Palatial Leisure Limited
Is Palatial Leisure Limited licensed in the UK?
Yes. The Gambling Commission lists 7 active operating licences against Palatial Leisure Limited, account number 441, the earliest running since 1 January 2009. That includes an active remote casino licence, so it is permitted to offer online casino games to British players.
Has Palatial Leisure Limited been fined by the Gambling Commission?
No. There is no regulatory action published against Palatial Leisure Limited on the Commission's register. Sanctions and settlements stay on that register for three years from publication, so this covers decisions since September 2023 rather than the company's entire history.
Who do I complain to about Palatial Leisure Limited?
Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.
How is the Safety Record score for Palatial Leisure Limited calculated?
From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. Palatial Leisure Limited scores 100. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.