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Operator record

Tombola (International) Plc: UKGC licence & enforcement record

Holds 3 active British operating licences, the earliest running since 2014. 1 regulatory action published since September 2023, totalling £184,500.

Safety record

55/100

Safety Record

Enforcement burden
14.1 of 55
Licence tenure
15.7 of 20
Licence standing
25 of 25

Scored on the register alone. Safer gambling tool coverage and RTP disclosure are only counted for operators we have tested directly, and this one has not been tested yet, so those weights are excluded rather than guessed. How the score works

The enforcement component carries the most weight and it is what moves this figure: £184,500 in penalties across 1 decision published since September 2023, weighted towards the most recent. 12 years of licensed operation gives partial credit on tenure, which reaches full marks at fifteen. No licence has been revoked, so licence standing is unaffected.

What the Gambling Commission has published about Tombola (International) Plc

Each entry below is a published decision, reproduced from the Commission's register of regulatory actions as read on 11 August 2026. Wording is the Commission's, not ours.

This is not the company's full enforcement history. The Commission withdraws a decision from the register three years after it is published, so what appears here — and every total on this page — covers decisions from September 2023 onwards. Penalties issued before then, including some of the largest in the Commission's history, are no longer on the register and are not counted. How this window affects the score.

21 July 2025

Sanction: £184,500

Financial penalty

  • SRCP 3.5.3Self-exclusion

Following an investigation, outside of a licence review, into a key event submission by Tombola (International) PLC (“the Licensee”), the Gambling Commission (“the Commission”) found that the Licensee breached: Social Responsibility Code Provision (“SRCP”) 5.1.11 – Direct electronic consent SRCP 3.5.3 – Self-exclusion, Paragraph 2 - Remote SR Code SRCP 3.5.3 – Self-exclusion, Paragraph 6 – Remote SR. The failure to comply with a SRCP is a breach of a licence condition by virtue of section 82(1) of the Gambling Act 2005 (“the Act”). In line with the Commission’s Licensing, compliance and enforcement policy statement and the Statement of principles for determining financial penalties, the Commission has decided to impose a financial penalty of £184,500 under section 121(1) of the Act. Commission Officials note the failings were of an isolated manner which did not affect the entirety of the Licensee’s controls. Commission Officials also note the immediate remedial action taken by the Licensee and acknowledge that the Licensee has co-operated with the Commission throughout the investigation.

Source: Gambling Commission register of regulatory actions, account 38613, read 11 August 2026. Request a correction

Brands run by Tombola (International) Plc

These 2 names all trade on the same licences, which means the same deposit limits, the same account checks and the same record behind each of them.

  • tombola
  • tombola arcade

Websites covered by this licence

WebsiteRegister status
tombola.co.ukActive
tombola.comActive
tombolaarcade.co.ukActive
tombolaarcade.comActive

Licences on record

The permissions held by Tombola (International) Plc cover 3 regulated activities: Bingo, Casino, General Betting Standard - Virtual Event. All of its licences are remote or ancillary remote, so its permissions are for online play rather than premises.

LicenceActivityTypeStatusStarted
038613-R-319397-014 Bingo Remote Active 1 November 2014
038613-R-319397-014 Casino Remote Active 1 November 2014
038613-R-319397-014 General Betting Standard - Virtual Event Remote Active 17 July 2025

Check another site

Look up any casino web address against the register, find out who owns a brand, or read every decision the Commission has published.

Common questions about Tombola (International) Plc

Is Tombola (International) Plc licensed in the UK?

Yes. The Gambling Commission lists 3 active operating licences against Tombola (International) Plc, account number 38613, the earliest running since 1 November 2014. That includes an active remote casino licence, so it is permitted to offer online casino games to British players.

Has Tombola (International) Plc been fined by the Gambling Commission?

1 regulatory action is currently published against it, decided since September 2023 and totalling £184,500. The most recent was decided on 21 July 2025 and recorded as a sanction of £184,500. Sanctions and settlements stay on the Commission's register for three years from publication, so that figure is what the register carries today and not the company's entire enforcement history — older penalties, including some very large ones, have been withdrawn from the register and are not counted here. The Commission's own wording for each decision is reproduced above.

Which casino brands does Tombola (International) Plc run?

2 trading names are registered against this licence holder: tombola, tombola arcade. They share the same licences, so the same deposit limits, the same account checks and the same compliance record apply across all of them.

Who do I complain to about Tombola (International) Plc?

Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.

How is the Safety Record score for Tombola (International) Plc calculated?

From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. Tombola (International) Plc scores 55. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.