White Hat Gaming Limited: UKGC licence record

Yes. The Gambling Commission lists 5 active operating licences against White Hat Gaming Limited, account number 52894, the earliest running since 29 October 2018. That includes an active remote casino licence, so it is permitted to offer online casino games to British players.

No. There is no regulatory action published against White Hat Gaming Limited on the Commission's register. Sanctions and settlements stay on that register for three years from publication, so this covers decisions since September 2023 rather than the company's entire history.

25 of the 40 websites registered to this company are listed as white label, meaning the brand on the site is run by someone else under White Hat Gaming Limited's licence. If you hold an account with one of them, your money and your complaint route sit with White Hat Gaming Limited, not with the name on the website.

Start with the operator in writing. If it is unresolved after eight weeks, or you disagree with its final response, the complaint goes to the alternative dispute resolution provider it is signed up to, free of charge. The Gambling Commission does not settle individual disputes and cannot recover your money, though it does use complaint patterns to drive compliance work.

From three inputs in the public register, weighted 55 for enforcement burden, 25 for licence standing and 20 for licence tenure, normalised to a mark out of 100. White Hat Gaming Limited scores 90. Safer gambling tool coverage and RTP disclosure are only counted where we have tested a site directly; this operator has not been tested, so those weights are excluded rather than guessed at. No commercial arrangement can change the figure.